An integral part of the professional service we offer schools is our Customer Care Programme

While we take care of the day to day processing issues our relationship does not stop at a one-off sales and setup meeting.

We have invested in a Customer Care Programme that includes

• A dedicated project team to help set up the payroll and monitor in the first 3 months
• Access to a dedicated Account Manager or named contact
• Independent quality reviews from our customer service team
• A “settling in” questionnaire after going live
• Regular calls from our senior payroll managers
• Annual customer satisfaction surveys
• Regular email updates

Does this work?

We are delighted to say that it does. Our most recent annual survey including the following highlights of which we are very proud.

Our customers rated us excellent or outstanding in the following areas

• Quality of service 97%
• Resolving queries 95%
• Speed and efficiency 95%
• Accessibility 98%
• Friendliness 99%
• Helpfulness 99%

And, maybe the most telling result of all is that 99% of our clients would refer us to their contacts and peers.

Full details of our customer survey