Without happy customers, we don't have a business
Our business model is built on having long-standing partnerships with our clients; building close relationships that enable us to deliver an excellent personal service.
This model works for us and means we don’t need to advertise or have teams of sales people. Our clients recommend us to their colleagues or introduce us when they move jobs.
It all starts with …
Payroll professionals not sales people
When you contact us it will be one of our directors or senior payroll professionals who will talk through your requirements and provide your quotation. Unlike many of our competitors, we don’t employ sales people, so the people you speak to understand school payrolls and can answer any of your queries.
A dedicated set up team
From the moment you say ‘yes’ our special set up team step in and will guide you through the transfer and set up process. They will stay with you until your payroll goes live and beyond, making sure you are completely happy before handing over to your on-going processing team.
Your named contact and team
Our clients love the fact that they are allocated a named contact who you can always speak to and who will get to know your payroll and school inside-out. Behind your named contact, there will be a support team who are able to step in if your contact is not available.
Client Services Team
We also have a Client Services Team, responsible for keeping in contact with clients and providing a point of contact outside of the day-to-day processing team.
Account Management Programme
Depending on your needs, we also have a proactive Account Management programme to ensure we are constantly delivering as good a service as possible.
- Deadline Guarantee
We guarantee we will meet all your pay dates when you provide information in the agreed timescales.
- Compliance Guarantee
We guarantee all payroll and pension returns are filed on time and that your payroll and pension administration is fully compliant with the latest legislation.
- Confidentiality Guarantee
Our investment in information security, means you have peace of mind that all your staff’s personal data is secure.
- No Surprises Guarantee
Our pricing structure is simple and transparent. There won’t be any hidden charges or nasty surprises. If there is an occasion where additional charges would be applicable, we guarantee to agree with you in advance before we incur any additional fees.
- Price Guarantee
Our contracts are fixed annually. There are no further increases so you can budget your costs with confidence.
If you would like to discuss your specific requirements with one of our payroll experts, we’d love to have a chat with you!
You can complete our quotation request form, or give us a call on 03331 128000.