We are about mid way through our 2009 customer survey but I’m already delighted with the results. With approaching 100 replies so far ‘m thrilled with what our team are achieving. Well done to them all.
Initial observations are that
- 99% of our customers would refer us to their business contacts
% Rating us as excellent or higher for
We are about mid way through our 2009 customer survey but I’m already delighted with the results. With approaching 100 replies so far ‘m thrilled with what our team are achieving. Well done to them all.
Initial observations are that
- 99% of our customers would refer us to their business contacts
% Rating us as excellent or higher for
- quality of service 96%
- resolving problems 95%
- speed and efficiency 95%
- value for money 87%
- staff accessability 96%
- staff friendliness 99%
- staff helpfulness 99%
- staff technical knowledge 96%
This is a fantastic performance