Written by Richard Rowell on April 3, 2009

Being April time we always pick up a sigificant number of new clients ready for the start of the new tax year.

Unusually, we have hearing a number of negative stories over service provided by and the treatment of customers using payroll outsourcing services this year.

As a Chartered Certified Accountant, working in practice it worries me that tha payroll outsourcing industry is largely unregulated.How can our customers have the confidence that as an industry we will provide to our customers

  • An appropriate level of service
  • With sufficient expertise
  • At a fair and reasonable rate

What I'd like to see is a robust voluntary code of conduct that payroll providers can subscribe to, showing their committement to providing quality services at fair rates.

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Richard Rowell is CEO of Dataplan and is the driving force behind the growth of Dataplan from a payroll department within a regional accountancy firm, to one of the UK’s leading outsourced payroll providers.

Richard is a Member of the Chartered Institute of Payroll Professionals and Fellow of the Chartered Association of Certified Accountants.